Privacy Policy | Damai Counsel

Damai Counsel is committed to handling any personal data you share with us with care and in accordance with the Personal Data Protection Act 2010 (Malaysia) ("PDPA"). This policy explains what data we collect, why we collect it, how it is used, and what your rights are. If you have questions about anything here, please contact us at [email protected].

1. Who We Are

The data controller for this website and for client data is Damai Counsel, a legal practice registered and operating at No. 18 Jalan SS21/37, Damansara Utama, 47400 Petaling Jaya, Selangor, Malaysia. All solicitors are members of the Malaysian Bar. For data-related enquiries, contact: [email protected].

2. What Data We Collect

Data you provide directly

Your name and contact details (email address, telephone number)
Details about your legal matter that you share with us voluntarily
Correspondence sent to us by email or through the website contact form

Data collected automatically

Standard server logs (IP address, browser type, pages visited, time of visit)
Cookie data, where you have consented — see our Cookie Policy
Analytics data about how visitors use this website (aggregated and anonymised where possible)

3. Legal Basis for Processing

We process your personal data on the following bases under the PDPA 2010:

Consent — when you submit the contact form or agree to cookies
Contract — to provide the legal services you have engaged us for
Legitimate interest — to improve our website and maintain records necessary for running a legal practice
Legal obligation — to comply with Malaysian Bar requirements and applicable law

4. How We Use Your Data

To respond to enquiries and arrange consultations
To deliver the legal services you have engaged
To communicate relevant updates about your matter
To improve this website and understand how visitors use it
To meet our obligations under Malaysian law and Bar Council requirements

We do not sell your personal data to any third party. We do not use your data for unsolicited marketing purposes without your explicit consent.

5. Data Sharing

We may share your data with:

Courts and tribunals — where required to conduct your matter
Opposing counsel or other parties — only as necessary and with your knowledge
IT service providers — for secure email hosting, website hosting, and document management (bound by confidentiality obligations)
Analytics providers — in aggregated, anonymised form only (e.g. Google Analytics)

All third parties are required to handle your data in compliance with applicable law.

6. Data Retention

Client files are retained for a minimum of seven years following conclusion of the matter, as required by professional practice standards in Malaysia. Website enquiry data is retained for up to 24 months. Analytics data is retained in accordance with the provider's standard policies. You may request earlier deletion where permitted by law.

7. Data Security

All email communications are transmitted over encrypted connections (TLS)
Physical client files are stored in locked cabinets with restricted access
Digital files are stored on access-controlled systems
In the event of a personal data breach that is likely to affect your rights, we will notify you and the relevant authority as required by law

8. Cookies

This website uses cookies to support basic functionality and, with your consent, to understand how visitors use the site. Full details are in our Cookie Policy. You can manage your cookie preferences at any time.

9. Your Rights Under the PDPA 2010

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

Access the personal data we hold about you
Correct any inaccurate or incomplete data
Withdraw consent for processing where consent was the basis
Request erasure of data where there is no lawful basis to retain it
Object to processing carried out on the basis of legitimate interest
Lodge a complaint with the Personal Data Protection Commissioner Malaysia

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

10. Third-Party Links

This website may include links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

This website is not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through this site, please contact us immediately.

12. Changes to This Policy

We may update this policy from time to time. The most recent version will always be available at this URL. Material changes will be notified where reasonably practicable.

13. Contact for Privacy Matters

Damai Counsel
No. 18 Jalan SS21/37, Damansara Utama,
47400 Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 3-6203 8714